Client Services Administrator

The role ensures seamless service across all touchpoints, combining hospitality, technical support, and operational excellence.\n\nKey Responsibilities \n\nClient Experience & Front-of-HouseProvide a professional meet-and-greet service for clients and guests, both in person and virtually.\nDeliver a high-end, hospitality-led experience, anticipating and responding to client needs.\nOffer a concierge-style service, including arranging transport and local recommendations.\nBuild strong rapport with clients, acting as a trusted and approachable point of contact.\nMeeting & Events Coordination\nManage meeting room setups, including furniture layouts, catering arrangements, and technical requirements.\nCoordinate end-to-end meeting support, from booking through to completion.\nAct as the primary contact for key meetings and events, offering guidance and expertise.\nWork closely with business development and events teams to support planning and delivery.\nAudio-Visual & Technical Support\nSupport the use of in-room technology, including video conferencing (e.g. Teams), presentation tools, and audio systems.\nTroubleshoot AV and technical issues using structured problem-solving approaches.\nProvide user support for Wi-Fi, printing, and presentation software, including PowerPoint enhancements.\nLiaise with specialist teams to escalate and resolve technical faults.\nOperational Coordination\nCollaborate with internal teams (technology, catering, facilities, maintenance) to ensure smooth service delivery.\nMonitor room and space utilisation, ensuring efficient use of resources.\nResolve scheduling conflicts and competing demands for space and services.\nMaintain high standards across meeting rooms and client areas, ensuring they are fully equipped and presentable.\nCoordinate deliveries, ensuring prompt communication with relevant teams\nAdministration & ComplianceManage administrative tasks including reporting, financial reconciliation, and invoicing.\nMaintain accurate records of bookings and service usage.\nAdhere to organisational policies, procedures, and service standards.\nFollow all health and safety regulations, including emergency and business continuity procedures.\nSupport additional workplace duties as required.\nWhat you'll need to succeed\n\nProven experience in a corporate reception, hospitality, or meeting room environment.\nExperience using booking or space management systems (e.g. Eptura/Condeco) is desirable.\nStrong IT proficiency, including Microsoft Office, Outlook, and AV/conferencing platforms.\nExcellent written and verbal communication skills, with the ability to engage at all levels.\nStrong interpersonal skills with the ability to build rapport quickly.\nWell-organised with a structured and methodical approach to work.\nAbility to manage multiple priorities in a fast-paced environment.\nConfident in resolving conflicts and handling competing demands.\nComfortable working independently as well as part of a team.\nProactive, adaptable, and solutions-focused mindset.\nMust have administrative experience within professional services What you'll get in return \n\nThis role is paying £25,000, excellent benefits and a fantastic business which promotes self-development.

\n\nWhat you need to do now \n\nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.\n\nHays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)